Apply now Job no: 497357
Work type: Permanent
Location: United Kingdom
Categories: Corporate services - Finance, HSSE, HR, IT, Marketing, International development

IT Branch/Field Operations Support Technician

We have a vacancy in our London office for an IT Branch/Field Operations Support Technician within our Support Services team.  The successful applicant will be report into the Tetra Tech IT team in the United States but will have access to a local manager.

The Position

IT Branch/Field Operations Support Technician will work with the end-users, IT infrastructure support and maintenance equipment. This position reports to the Director of IT Field Operations and Services within the enterprise.

Key Responsibilities

  • Create a good working relationship with local business leaders to enable regular status of larger IT issues, office hardware refreshes, and IT budgeting.
  • Work productively in a team culture and other team members remotely.
  • Spend up to 50% of their time supporting the greater UK region by performing tech/helpdesk support via phone.
  • Travel to other UK Tetra Tech offices.
  • Troubleshoot end-user technical issues for desktop/laptop/software via face to face, email, phone and Tetra Tech’s ticketing system.
  • Train employees in IT solutions.
  • Assist other IT staff with branch office related problems.
  • Install/configure new computers and other IT equipment and assist users in on-boarding.
  • Maintain inventory of and have knowledge of all local IT systems and equipment including servers, telephony systems, copiers, network hardware (switches, routers, firewalls, etc.), and server room hardware (UPS, environmental monitoring, etc.).
  • Identify problems and maintain printers, copiers and scanners in a production environment.
  • Perform regular updates and maintenance to servers, telephony systems, and copiers.
  • Research and learn about new software in the market that relates to the organization’s functions for that location.
  • Track, prioritize and document requests using the Tetra Tech IT support request system.
  • Review open tickets/issues in local office/region, add local knowledge to tickets, works one on one with users, concierge tickets to completion.
  • Look for trends in open office/region tickets that may be created by larger local issue, work with service desk to update/group tickets as needed.
  • Understanding of Autodesk’s CAD/BIM tools such as AutoCAD, Revit, and Plant 3D, so that they can effectively coordinate support between the CAD/BIM managers and users, and to resources such as Autodesk and other CAD support teams in Tetra Tech.
  • Perform any other duties as may be assigned from time to time.

    Core Knowledge and Skills

The candidate should have up to 3 years of experience and an understanding of server operations, NTFS file permissions, server hardware, and basic network topology.

The ideal candidate will also have great troubleshooting abilities and attention to detail with ability to translate those details to the end-user. Be able to occasionally lift equipment ranging from 25-50lbs.

Flexible schedule to visit local region offices as needed for support and projects (minimum quarterly visits). Total user count in these offices is around 200 people.

Education and Professional Experience

Bachelor or Associates degree with emphasis and/or significant course work in Computer Science plus three years’ experience in a network environment or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the duties of the position.

Skills Education and Professional Experience

  • Self-motivated with excellent communication skills in English.
  • Related experience and training in troubleshooting and providing help desk support.
  • Related experience with server operations, NTFS file permissions, server hardware, and basic network topology
  • Working knowledge of relevant software, hardware, and equipment for the typical end-user
  • Proven knowledge of Windows 7, 10, and Server operating systems
  • Multinational support experience is a plus

What we can offer you

  • Coffey offers a competitive salary and pension contribution. In addition, Coffey provides private health insurance, life assurance and 25 days annual leave plus bank holidays.

How to apply

Please send your CV and a covering letter, clearly outlining your relevant experience and suitability for the role, to;, please select the apply button. The closing date for applications is the 1st November 2018.

All applicants must have the right to work in the United Kingdom.  No employer visa sponsorship will be offered for this role.



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